Privacy Policy
Effective date: 5 September 2026
This Privacy Policy explains how GCX Power (“GCX Power”, “we”, “us” or “our”) collects, uses and protects information when you visit gcxpower.com, submit a technical enquiry, contact us through WhatsApp, or otherwise communicate with us about our engineering services.
GCX Power provides specialist generator-control, synchronization, commissioning, retrofit and related industrial automation support. This website is intended primarily for business and professional enquiries.
1. Information We Collect
Depending on how you use the website, we may collect:
- Contact information such as your name, company name, email address, phone or WhatsApp number.
- Project and site information such as country, city/site location, controller brand/model, number of generators, urgency and the technical problem you describe.
- Technical information you voluntarily provide after communication has been established, such as screenshots, drawings, controller configuration files or other project documents.
- Website usage information such as pages viewed, approximate location, device/browser data and referral source through analytics or advertising tools.
2. How We Use Information
We may use information to:
- review and respond to technical enquiries;
- determine whether remote or on-site engineering support is appropriate;
- prepare quotations, scopes of work, proposals and service documentation;
- deliver technical support, commissioning, troubleshooting or retrofit services;
- communicate about ongoing or potential projects;
- improve our website, advertising and customer experience;
- protect the website and prevent misuse or fraud; and
- meet applicable legal, tax, accounting or regulatory obligations.
3. Technical Files and Sensitive Information
Please do not send passwords, access credentials, controller backups, confidential drawings, configuration files or other sensitive technical information during the initial website enquiry unless we specifically request it.
If technical files are later required, only send information you are authorized to disclose. You remain responsible for confirming that sharing customer, employer, site or project information with GCX Power is permitted.
4. Analytics, Advertising and Cookies
We may use tools such as Google Analytics and Google Ads to understand website activity, measure campaign performance and improve how our services are presented.
These services may use cookies, tags or similar technologies to process information such as page visits, traffic source, browser/device information and advertising interactions. Your browser may allow you to block or delete cookies, although some website functions may be affected.
5. WhatsApp and Third-Party Services
If you contact GCX Power through WhatsApp or another external platform, your use of that platform is also subject to the platform provider’s own privacy terms. GCX Power does not control how third-party platforms process information independently of our website.
6. Sharing of Information
We do not sell your personal information.
We may share information only where reasonably necessary with service providers that support our website, email, analytics, hosting, accounting, payment processing or engineering-service delivery; with professional advisers; where required by law; or where necessary to protect our legitimate rights or the safety of people or equipment.
Where subcontractors or specialist partners are required for a project, relevant information may be shared only to the extent needed for that scope.
7. International Processing
GCX Power may support customers in multiple countries. Information may therefore be processed or accessed across borders depending on the customer location, hosting provider, communication platform, specialist support requirements or project scope.
8. Data Retention
We retain enquiry, commercial and project information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, project records, contractual requirements, legitimate business records and applicable legal obligations.
9. Security
We use reasonable administrative and technical measures intended to protect information. However, no website, email system, cloud service or internet transmission can be guaranteed to be completely secure.
Do not use ordinary website forms or messaging platforms to transmit highly sensitive credentials or safety-critical control information unless an appropriate secure method has been agreed.
10. Your Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of or deletion of personal information we hold about you, or to object to certain processing.
To make a privacy request, contact GCX Power through the contact details published on our website. We may need to verify your identity before acting on a request.
11. Children
This website and our engineering services are intended for businesses, professionals and adults. They are not directed to children.
12. Changes to This Policy
We may update this Privacy Policy when our website, services, technology or legal obligations change. The updated version will be published on this page with a revised effective date.
13. Contact
For privacy questions or requests, contact GCX Power using the contact form or business contact details published at gcxpower.com/contact/.